Browse the FAQs below or send us a message — we reply within 1 business day.
Or email us directly at support@proformadoc.com
Log into your account, go to Settings, and click 'Cancel Subscription'. Your access continues until the end of the billing period. You can also email us at support@proformadoc.com and we'll handle it within 24 hours.
Yes. We offer a full refund within 7 days of your first payment, no questions asked. Email support@proformadoc.com with your account email and we'll process it right away.
ProForma generates professional documents for personal record-keeping purposes. They are not issued by a licensed accounting or payroll service. For legal or tax compliance questions, consult a licensed accountant.
On the login page, click 'Forgot password?' and enter your email. If your account exists, you'll receive a reset link within a few minutes.
We accept all major credit and debit cards (Visa, Mastercard, Amex, Discover) via Stripe. All payments are encrypted and secure.
Yes — ProForma is a Progressive Web App (PWA). On iOS, tap the Share button in Safari and select 'Add to Home Screen'. On Android, tap the browser menu and select 'Install app'.
Log into your account and go to Settings. You'll see an upgrade option there. The price difference is prorated for the remaining billing period.
Yes. All documents can be re-generated as many times as needed. Simply fill in the form again with the corrected information and download a new copy.
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